If you do not satisfied with our goods and want to send them back to get a refund, you can send a message to our after-sale Customer Service (email address: firstname.lastname@example.org), they will reply you in 24 hours( except weekends) and give you some useful advice.
Returns & Exchanges
PS: Please tell us your order number. You can get the order number from the order confirmation email. The order number always starts with UNE, like UNE1001.
1. Please tell us your order number. You can get the order number from the order confirmation email. The order number always starts with UNE, like UNE1001.
2. Please tell us why you dissatisfied with the items.
3. Please send us the photo of the wrong items with SKU number which paste on the packaging box under the barcode.
4. Please send us the photo that shows us where the product is damaged.
5. We are sorry that once package of lenses was opened or the package of the item was damaged, the return application will not be accepted. Because contact lenses are special items that influence eye hygiene. Please contact our customer service for a refund.
Return Shipping Fee
Returns will be processed within 7 days upon receipt of your package. We offer a full refund on any items that are found to be faulty or damaged due to our fault.
(Returning to this address without Customer Services permission will not be accepted and customers will be responsible for all lost and cost.)
13060 Temple Ave, Bay 3, Dock#660/667
City of Industry, CA 91746
Recipient: Unicoeye Return Team
Tel: 1 (727) 201-1781
Online Service Time - 9:00 am to 6:00 pm CST office hours